Using this website

By browsing this website, you agree to use it lawfully and not to interfere with its operation, attempt unauthorised access, or upload harmful code. If you do not agree with these terms, please stop using the website.

Software and services

SunriseOne offers invoice management, custom software, cloud-based solutions, IT consulting, and SMS or WhatsApp services. Website descriptions, device previews and examples are for general information; they are not a promise that a feature is already built or included in every package.

Before work begins, the customer and SunriseOne should confirm the scope, customization, pricing, timelines, hosting, support, backups and other service details in a written proposal, order or service agreement. If that agreement conflicts with this website page, the signed service agreement will govern the relevant service.

Customer responsibilities

Customers are responsible for providing accurate requirements, keeping account credentials secure, and ensuring they have the rights and permissions needed for data they enter into their software. Customers remain responsible for their own business records and for deciding who can access them.

If a customer uses messaging features, the customer is responsible for recipient lists, message content, timing and permissions required for those messages. Do not use SunriseOne services to send unlawful, misleading, abusive or unsolicited communications.

Software, content and intellectual property

SunriseOne retains rights to its pre-existing tools, reusable components, website content and brand materials. Customers retain rights to their own data and materials. Ownership or licence rights for custom work created for a customer will be described in the applicable written agreement.

You may not copy, resell, modify or publicly redistribute SunriseOne website materials or software except where the law or a written agreement allows it.

Accounts and access

Where an account is provided, the customer should keep login details confidential, limit access to authorised people and notify SunriseOne if an account may have been compromised. SunriseOne may take reasonable steps to protect a service if it detects suspected misuse or a security issue.

Cloud hosting, backups and availability

Hosting provider, data region, backup arrangements, support hours and service availability depend on the product and customer agreement. We aim to provide dependable services, but uninterrupted access cannot be guaranteed; maintenance, connectivity, third-party provider issues or events outside our control may cause downtime.

Customers should review the backup and recovery arrangements agreed for their solution and keep any additional copies they need. Specific recovery commitments, if offered, belong in the service agreement.

Fees, changes and cancellation

Fees, payment dates, scope changes, renewal and cancellation terms are set out in the applicable proposal, invoice or service agreement. Please contact SunriseOne before requesting a significant change so both sides can confirm its effect on cost and delivery.

Service limitations

Information on this website is provided for general information and may change. To the extent permitted by applicable law, SunriseOne is not responsible for indirect losses arising from website use. Nothing in these terms removes rights or remedies that cannot legally be excluded. Any service-specific warranties and liability limits should be stated in the written service agreement.

Suspension or ending a service

A service may be paused or ended according to its written agreement or where required to address unlawful use, a serious security risk or a legal requirement. If a service ends, the customer should follow the data export and retention process agreed for that product.

Applicable law and updates

These website terms are governed by the laws of India, subject to mandatory rules that apply to you. Courts with jurisdiction under applicable law may hear disputes. We may revise these terms as our website or services change; the updated date above shows the latest revision.